Reducing the Friction in Bank Customer Onboarding

Reducing the Friction in Bank Customer Onboarding

The banking industry infamously divides itself into silos to address different aspects of the business, which can be problematic for customers who think they are dealing with a single entity. This can be especially difficult during onboarding and security checks, when...
The Costs of Your Outdated Customer Onboarding Blueprint

The Costs of Your Outdated Customer Onboarding Blueprint

The march toward digital customer acceptance was well underway long before COVID forced banks to shutter branches and severely limit face-to-face interactions. Thanks largely to the shift in customer demographics to favor digital-native Millennials and GenZ, banks and...
Instnt’s Predictions on The Future of KYC in Banking

Instnt’s Predictions on The Future of KYC in Banking

Know Your Customer, or KYC, is a regulatory requirement that maintains trust between a customer and a financial institution. As a result, KYC underpins the global economy. For financial institutions, it is essential to prove that customers are honest about their...