by instnt | Nov 21, 2021 | Blog
Reputation is everything—and it’s something credit unions cannot risk. In-person, face-to-face interactions have been the mainstay of credit unions, especially because credit unions are membership organizations based on a particular geography or industry....
by instnt | Nov 15, 2021 | Blog
Onboarding is your credit union’s best opportunity to make a memorable first impression. Like all great relationships, though, that initial encounter is an important one. Absent a solid onboarding system, you may not be bringing on as many members as you could....
by instnt | Nov 8, 2021 | Blog
Certainly, digital banking is among the most important credit union trends. During the pandemic, customers rushed in record numbers to put digital banking to the test. They proved that people of every generation are willing to make payments, transfer money and manage...
by instnt | Nov 1, 2021 | Blog
The pandemic year wasn’t great for many sectors. But for the credit union industry, 2020 accelerated the transition to digital. That’s not a bad thing. When stay-at-home mandates forced customers to stop coming into the branches, they were compelled to choose other...
