by instnt | Feb 7, 2023 | Blog
Today’s customers prefer digital enablement in everything they do. Digital banking has so far shaped their experience post the pandemic era. But when it comes to customer onboarding, financial institutions still have traditional processes in place, requiring customers...
by instnt | Jan 24, 2023 | Blog
Believe it or not, customer churn is inevitable for every industry. Unfortunately, banking and financial services are no exceptions. Given the evolving competitive landscape and myriad of options to satisfy GenZ banking needs, banks need to ensure consistent customer...
by instnt | Jan 17, 2023 | Blog
Establishing reliable processes for customer due diligence (CDD) and customer risk rating assessments helps protect your institution. It also ensures compliance with Know Your Customer (KYC) regulations and prevents your organization from exposing itself to expensive...
by instnt | Jan 10, 2023 | Blog
In light of the recent economic downturn, many businesses are weighing the need for risk management with the desire to cut costs and increase revenue. Due to tighter budgets, business priorities have shifted. Three-quarters of chief risk officers (CROs) surveyed by...
by instnt | Jan 6, 2023 | Blog
eCommerce business owners and marketers might think that once a customer clicks the Buy or Check Out button, the hard part is over. After all, attracting the customer to a site or app and presenting the merchandise in an attractive, compelling way are the most...
