by instnt | Jan 24, 2023 | Blog
Believe it or not, customer churn is inevitable for every industry. Unfortunately, banking and financial services are no exceptions. Given the evolving competitive landscape and myriad of options to satisfy GenZ banking needs, banks need to ensure consistent customer...
by instnt | Jan 17, 2023 | Blog
Establishing reliable processes for customer due diligence (CDD) and customer risk rating assessments helps protect your institution. It also ensures compliance with Know Your Customer (KYC) regulations and prevents your organization from exposing itself to expensive...
by instnt | Jan 10, 2023 | Blog
In light of the recent economic downturn, many businesses are weighing the need for risk management with the desire to cut costs and increase revenue. Due to tighter budgets, business priorities have shifted. Three-quarters of chief risk officers (CROs) surveyed by...
by instnt | Dec 20, 2022 | Blog
With inflation at a four-decade high and fraud costs and volume higher than ever for financial services, it’s a difficult time for CFOs around the world. According to a study by LexisNexis® Risk Solutions, the cost of fraud has increased up to 9.9% for financial...
by instnt | Jul 29, 2022 | Blog
The customer relationship with a neobank starts with a great onboarding experience. Get it right and customers are pumped and primed to access even more products and services. They may even tell a few friends how easy and convenient it was. Get it wrong? There’s...